Politique de confidentialité

Last revision in 2025.

Please be aware that this Privacy Policy has been translated into English, and that certain words or terms may differ from the original version. Therefore, only the French version is valid.

We, Fiduvaud Sàrl, care about the privacy of users (the "user" or "you") of our website and/or our mobile platform (the "Website" and "Mobile Platform," respectively) and are committed to protecting the information users share with us when using our Website and/or Mobile Platform (collectively, the "Digital Properties"). We are also committed to safeguarding and using your information in accordance with applicable laws.

This Privacy Policy describes our practices for collecting, using, and disclosing your information through our Digital Properties (the "Services") when you access the Services from your device.

Before accessing or using any of our Services, please read this Privacy Policy carefully and ensure you fully understand our practices regarding your information. If you read and fully understand this Privacy Policy and remain opposed to our practices, you must immediately cease using our Digital Properties and Services. By using our Services, you accept the terms of this Privacy Policy, and your continued use of the Services constitutes your acceptance of this Privacy Policy and any amendments thereto.

In this Privacy Policy, you will find explanations on the following topics:

The information we collect
How we collect the information
Why we collect the information
With whom we share the information
Where the information is stored
How long the information is retained
How we protect the information
Explanations for minors
Changes or updates to the Privacy Policy

The Information We Collect:

Below are the types of information we may collect:

Non-personal Information: Unidentified and non-identifiable information provided by you during registration or collected when you use our Services.
Personal Information: Information that identifies you individually or could, with reasonable effort, identify you ("Personal Information"). Personal Information collected through our Services may include your name, email address, physical address, phone number, IP address, or any other necessary details. If we combine Personal Information with Non-personal Information, we will treat the combined information as Personal Information as long as it remains combined.

How We Collect the Information:

Below are the main methods we use to collect information:

We collect information when you use the Services. When you visit our Digital Properties or use our Services, we may gather, collect, and record your usage, sessions, and related information.
We collect the information you voluntarily or involuntarily provide to us. For example, we collect the information you provide when you contact us directly through any communication channel (e.g., when you send us an email with a comment or feedback).
We may collect information from third-party sources, as described below.
We collect the information you provide if you connect to our Services through third-party services such as Facebook or Google.

Why We Collect the Information:

We use your Personal Information for the following purposes:

To provide and operate the Services
To develop, customize, and improve our Services
To respond to your feedback, requests, and inquiries and to provide support
To analyze usage and demand trends
For other internal, research, or statistical purposes
To enhance our data security capabilities and fraud prevention
To investigate potential violations, enforce our terms or policies, or comply with applicable laws, regulations, or governmental authorities
To send you updates, notices, promotional materials, and other information regarding our Services. If we send promotional emails, you can opt-out by clicking on the unsubscribe link included in these emails.

How Fiduvaud Protects the Information:

The hosting service of our Digital Properties provides us with the online platform that allows us to provide the Service. Your data may be stored through the data storage applications, databases, or general storage of our hosting provider. It stores your information on secure servers and offers secure HTTPS access as well as end-to-end encryption for most of its services.

Personal Information:

Fiduvaud Sàrl will handle all your Personal Information in accordance with Swiss tax confidentiality regulations.

All Personal Information is stored on secure AWS and/or MEGA servers. Data will also be stored on physical local servers owned by Fiduvaud Sàrl.

In the event of a judicially ordered breach of tax confidentiality, we may be required to disclose your information.

How Long the Information is Retained:

Please note that we retain the information we collect for as long as necessary to provide the Services and comply with our legal or contractual obligations to you, resolve disputes, and enforce our agreements.

We may rectify, complete, or delete incomplete or inaccurate information at any time at our sole discretion.

Legal Basis for Data Processing:

We collect and use your Personal Information based on the following legal grounds defined by the General Data Protection Regulation (GDPR) and Swiss Federal Data Protection Law (nLPD):

Your explicit consent, given during registration or use of our Services.
Performance of a contract, when processing is necessary to provide our Services or respond to your inquiries.
Legal obligations, such as compliance with tax or administrative requirements.
Legitimate interest, where it does not override your fundamental rights or freedoms.

Automated Data Processing and Decision Making:

Some processing of your data is automated, such as analyzing your behavior on our site to provide tailored services or offers. This processing will not have any legal or significant impact on you unless explicitly stated in this policy. If you wish to learn more about these processes or object to them, please contact us.

International Data Transfers:

Your Personal Information may be transferred to and stored in countries outside Switzerland or the European Economic Area (EEA). When such transfers occur, we ensure an adequate level of protection is in place in compliance with GDPR and nLPD.
This includes implementing standard contractual clauses approved by competent authorities and evaluating the security practices of the recipient entities.

Cookies and Similar Technologies:

When you visit or access our Services, we allow certain third parties to use web beacons, cookies, invisible pixels, scripts, tags, and other analytics technologies (collectively, "Tracking Technologies"). These technologies may enable third parties to automatically gather information about you to improve navigation on our Digital Properties, enhance performance, and personalize your experience while also strengthening security and fraud prevention.

Functional cookies: Required for basic site functionality.
Analytical cookies: Used to collect anonymized statistical data.
Advertising cookies: Help deliver targeted advertisements.

You can manage your cookie preferences via the "Manage Cookies" option on our website footer or through your browser settings.

We use tools such as Google Analytics and Facebook Pixel to understand and improve user experiences. You can disable tracking by adjusting cookie preferences or using browser extensions.

Payment Information Security:

All payment gateways used on our Digital Properties comply with PCI-DSS standards, managed by the PCI Security Standards Council (a joint effort by companies like Visa, MasterCard, American Express, and Discover). PCI-DSS requirements ensure the secure processing of credit card information through our company and its service providers, including physical, electronic, and procedural safeguards.

Rights of Non-European Users:

If you reside in Switzerland or another country outside the European Union, you have the following rights:

Access the Personal Information we have about you.
Request corrections of inaccurate or incomplete data.
Demand deletion of your data unless legally required for retention.
Object to the processing of your data unless required for legitimate or legal reasons.

To exercise these rights, please contact us at the email provided below.

California Consumer Privacy Act (CCPA) Rights:

If you are a California resident, the California Consumer Privacy Act (CCPA) may grant you the right to access and delete your information.

California residents under 18 can request the removal of content they have posted by emailing us at info@fiduvaud.ch with the subject "California Removal Request".

Policy Updates:

We may revise this Privacy Policy whenever necessary, at our sole discretion. The latest version will always be available on our website. We encourage you to review it regularly.

Contact Us:

If you have general questions about the Services or how we collect and use your information, please contact us:

Name: Fiduvaud Sàrl
Email: info@fiduvaud.ch

Nom : Fiduvaud Sàrl

E-mail : info@fiduvaud.ch