General conditions of use and sale
Fiduaud Sàrl services are published and administered by a limited liability company based in Grandson.
Last update of the Terms and Conditions of Use made on 10.01.2025.
Please be aware that this General conditions of use and sale has been translated into English, and that certain words or terms may differ from the original version. Therefore, only the French version is valid.
These Terms and Conditions of Use govern the conditions and methods of provision and use of an online fiduciary service, tax declaration establishment, and online appointment booking available from the website www.fiduvaud.ch.
The services of Fiduaud Sàrl are published and managed by the limited liability company based in Grandson.
DEFINITIONS
For the purposes of the provisions set forth herein, the terms should be understood as having the following meaning:
By “Site,” it refers to the website www.fiduvaud.ch and all associated sites; By “Company,” it refers to the company Fiduaud Sàrl; By “User,” it refers to the individuals who visit the site and/or use the site and one or more associated services; By “Service,” it refers to all the fiduciary services and online appointment booking services and all associated services made available to the Users;
Acceptance of the Terms and Conditions of Use: The Service is offered by the Company to the User, subject to their unconditional acceptance of these Terms and Conditions of Use. The User declares and acknowledges having read these Terms and Conditions of Use in their entirety. Accessing the site constitutes the User’s unconditional acceptance of these Terms and Conditions of Use. In case of non-compliance by the User with these Terms and Conditions of Use, the Company reserves the right to suspend the Service without notice and/or deny access to the Service. These Terms and Conditions of Use may be supplemented or modified, as applicable, by specific terms and conditions regarding certain features.
Modification of the Terms and Conditions of Use: The Company reserves the right to modify, at any time, all or part of these Terms and Conditions of Use. The User is deemed to have accepted the changes when they access the site after the modified Terms and Conditions of Use have been published online.
1. DESCRIPTION OF THE SERVICE
The Site aims to provide the User with a fiduciary service for the processing of the establishment and submission of their tax declaration for the Canton of Vaud.
1.1 PERSONAL INFORMATION FORM FOR THE USER’S TAX DECLARATION
Fiduvaud Sàrl provides an online form allowing the user to provide the necessary information to complete the task the user is assigning. Furthermore, upon acceptance of these terms, Fiduvaud is considered the representative of the user, their spouse, and other associated persons (children, dependents, etc.) regarding the tax declaration for the Canton of Vaud.
1.2 CONFIDENTIALITY AND DATA PROCESSING
All data provided by the user is confidential and subject to tax secrecy. During the processing of this data, it will be secured using encryption systems. Then, the data will be used for the task assigned to Fiduvaud Sàrl.
1.3 USER'S OBLIGATION TO PROVIDE INFORMATION
Considering the mission entrusted to Fiduciaire Fiduvaud Sàrl, it is not obliged to check the accuracy and completeness of the information provided by the client or their representatives, as well as the reliability of any acts, contracts, inventories, invoices, and other supporting documents, whether physical or digital, that are entrusted or presented by the client as evidence or to be used as such. The User certifies that they have the correct supporting documents related to the answers provided during the process.
1.4 RESPONSIBILITY
The client undertakes to cooperate diligently and provide all necessary documents and information timely for the completion of the task. A failure to comply with the deadlines is enough to release Fiduvaud Sàrl from its obligations without further formality.
Fiduvaud Sàrl commits to performing the assigned task based on the information provided by the user. As a representative, Fiduvaud Sàrl only commits to submitting the data and information provided by the user in the manner required by the cantonal tax administration of the user’s residence.
1.5 CANCELLATION
Unilaterally, Fiduvaud Sàrl can cancel at any time, at its discretion, the services purchased by reimbursing the amount paid by the User.
1.6 ERROR IN THE ESTABLISHMENT OF THE TAX DECLARATION
Fiduvaud Sàrl commits to performing its work with diligence and care.
After the submission of the tax declaration, Fiduvaud Sàrl sends the user a summary of their tax declaration with the elements actually declared.
The user has 7 days to check and inform Fiduvaud Sàrl of any necessary corrections.
This correction can be related to an omission or error by either the user or Fiduvaud Sàrl, no matter.
After this 7-day period, Fiduvaud Sàrl cannot be held responsible for any mistake it may have made.
If, during taxation, an error can be objectively attributed to Fiduvaud Sàrl, the company commits to refunding the price initially charged for its service, only if the client suffers a financial loss equal to or greater than the amount initially paid.
3. CREATION OF A PERSONAL ACCOUNT
3.1 CREATION
Upon account creation on the Site, the User is assigned a login (email address) and a password (hereinafter "Credentials") allowing them to access their Personal Account.
3.2 CONFIDENTIALITY
The Credentials are personal and confidential. The User is solely and entirely responsible for the use of their Credentials and agrees to make every effort to keep them secret and not to disclose them to anyone, in any form. The User is responsible for any detrimental consequences resulting from the loss or theft of their Credentials and must contact the Company by email at info@fiduvaud.ch promptly in the event of any issue. In all cases, the responsibility of Fiduvaud Sàrl will not be engaged.
4. PERSONAL DATA PROTECTION
4.1 DATA
The collection and processing of such personal data by the Company is regulated by the provisions of the data protection statement accessible on the Site by clicking on the "data protection" link. Protecting the User's privacy is of utmost importance to the Company. Below are the key points of the data protection statement.
4.1.1 COLLECTED DATA During the provision of the Service to the User and/or following the registration of their profile, the Company collects various personal data regarding the user necessary for the provision of the Service. Among the personal data that the Company collects from the User may include:
Their full name Their email address Their phone number Their date of birth Their gender The reason for their appointment Their IP address (the virtual address of their computer) Their password All information provided during the process
4.2 USE OF DATA
Personal data is collected in order to optimally implement the Service and is only intended for the preparation of the tax return and submission to the tax authorities.
4.3 COOKIES
To facilitate access to the Service, the Company uses cookies on its Website. Cookies are small data files that contain only information related to the User's browsing preferences on the Website. These files allow, among other things, quicker identification of the User when logging in and personalizing certain elements of the Website, such as language. The User acknowledges and accepts that the Company reserves the right to place a Cookie on their computer to facilitate navigation on the Website. However, the User is informed that they have the ability to oppose the recording of these cookies, in particular by configuring their Internet browser for this purpose. Disabling cookies, however, may restrict the use of certain features.
4.4 NON-COMMUNICATION OF DATA
The Company undertakes not to transmit the User's personal data to any unauthorized third party (commercial actors, advertisers, or others). The User's personal data may be processed by subsidiaries of the Company and service providers (service providers) strictly for the purposes specified in these Terms and Conditions, while complying with the above-mentioned principles.
Personal data and contractual information collected as part of the Services will be kept for a period that complies with the legal obligations in force in Switzerland. The archiving of these data is performed securely in accordance with the GDPR and the Swiss LPD rules.
5. LIMITATION OF LIABILITY
5.1 AVAILABILITY
The Service is accessible to the User securely via the Internet and requires an available internet connection by any means chosen, at the User's expense. The proper functioning of the Service is subject to the conditions of access to the Internet network by the User as well as a secure device. The Company cannot be held responsible for any malfunction of the Service, nor for any consequences arising from a malfunction or restricted or degraded access to the Internet. In general, the Company does not guarantee that:
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The Service's features will meet all the User's needs;
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The Service will work normally when used in association with other applications, software, or other components installed or synchronized with the User's equipment/hardware;
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The Service will be free from errors or malfunctions.
The Company makes its best efforts to ensure the availability of its Service 24 hours a day, 7 days a week. However, due to the specificities of the Internet network, the Company makes no guarantees of continuity of service and is only subject to an obligation of means in this regard. The Company's liability cannot be engaged in case of damage related to the temporary or permanent inability to access any of the Services or the entire Services provided by the Website.
5.2 MODIFICATIONS TO THE SITE
All information contained on the Website may be changed at any time, given the interactivity of the Website, without engaging the liability of the Company.
5.3 USE OF THE SITE
The User is solely responsible for the use they make of the Website and the Service they access from the Website. The Company declines any responsibility for any damage, loss, or theft of information related to the use or inability to use the Website or its content. The Company does not guarantee that the information presented is detailed, complete, verified, or accurate. The documents, information, data sheets, and, in general, any content present on the Website are provided "as is," without any express or implied warranty of any kind.
The User explicitly acknowledges that the photos on the Website are not contractual.
In general, the User accepts and acknowledges that the service is not guaranteed.
5.4 USER WARRANTIES
The User declares that they are fully aware of the characteristics and constraints of the Internet. They particularly acknowledge that it is impossible to guarantee that the data transmitted via the Internet will be fully secure. The Company cannot be held responsible for incidents arising from this transmission or a device affected by malicious software. Therefore, the User communicates the data at their own risk. The Company can only assure that it uses all available means to guarantee maximum security.
The User agrees to indemnify the Company for any costs the Company should bear following any claim or dispute, whether judicial or extrajudicial, related to their use of the Services defined in these Terms and Conditions and guarantees the Company against any legal penalty in the case of a judicial instance. In any case, the User expressly acknowledges and agrees to use the Website at their own risk and under their sole responsibility.
5.5 LINKS TO THIRD-PARTY SITES
The Website may contain hyperlinks leading to other websites. The User visits these sites at their sole and full responsibility. The Website cannot be held responsible for the content of these third-party sites, in the event that a User suffers damage due to them.
The Company will not be held responsible for failure or delay in performing its obligations under these Terms, caused by an event beyond its reasonable control, including but not limited to natural disasters, pandemics, interruptions of computer networks, computer bugs, strikes, or any government decision.
Any content published or provided by the User on the Website, including comments, ratings, or personal data, must not violate current laws, infringe the rights of third parties, or contain defamatory, discriminatory, or inappropriate information. The Company reserves the right to remove any inappropriate content and exclude any concerned User, without prior notice or compensation.
To the extent permitted by applicable law, the Company excludes all implied warranties regarding the Service's suitability for a specific purpose or its technical adequacy, except for the warranties explicitly mentioned in these Terms and Conditions.
6. USER OBLIGATIONS
6.1 ACCEPTANCE OF THE TERMS
By visiting the Website and/or creating a Personal Account, the User expressly and unconditionally accepts the terms of these Terms and Conditions and any specific terms present on the Website.
6.2 ACCURATE AND TRUE INFORMATION
The User agrees to provide accurate and truthful information when registering and scheduling an appointment, including their gender, name, first name(s), email address, and phone number.
The User further guarantees that all evaluations and remarks provided by them are as objective as possible and do not violate the rules listed in these Terms and Conditions.
6.3 SCHEDULING AN APPOINTMENT
The User is informed that scheduling an appointment through the Service constitutes a firm commitment on their part, and any failure to show up for a scheduled appointment must be communicated in advance, 24 hours ahead of time, either by the cancellation system provided via the Service on the Website, or by any means of contact of Fiduvaud Sàrl, at the User’s choice. The User acknowledges that they assume sole responsibility (financial and non-financial) for their absence from an appointment with Fiduvaud Sàrl.
Fiduvaud Sàrl reserves the right to cancel any online appointment and undertakes to inform the client as soon as possible.
6.4 PROVIDING TRUE INFORMATION
The User is solely responsible for the accuracy of the data, amounts, and information they provide to Fiduvaud Sàrl.
Fiduvaud Sàrl prepares the tax return based on the information provided by the User.
Fiduvaud Sàrl cannot be held responsible for declared or undeclared elements.
6.5 FIRM AND FINAL ORDERS
Each order made by the User on the Website is considered firm and final once payment has been validated. Before this stage, the User can go back or not continue to the payment page.
By confirming their payment, the User agrees to honor the order placed, and Fiduvaud Sàrl undertakes to perform the associated service promptly and under the best possible conditions.
No refund will be made after payment confirmation, except for an agreement between both parties or any contrary provision specifically mentioned in these Terms or exceptional circumstances evaluated solely at the Company’s discretion.
It is the User’s responsibility to carefully check the details of their order before confirming payment.
7. INTELLECTUAL PROPERTY
7.1. Protection of the Site
The general structure of the Site, as well as its content (texts, slogans, graphics, images, photos, and other content), are the property of the Company. We would like to thank the site flaticon.com for the resources available for the icons (Designed by Freepik and Smashicon from Flaticon). To establish the help articles, we drew inspiration from the instructions, forms, guidelines, and information available at https://www.vd.ch/themes/etat-droit-finances/
Any representation, reproduction, modification, distortion, and/or total or partial exploitation of the Site, its content, or the Service, by any means and on any medium, without the express and prior authorization of the Company, is prohibited and constitutes copyright infringement.
7.2. Protection of all distinct elements: Brands, images, logos, hyperlinks, information, etc.
All elements (including brands, logos, company names, acronyms, trade names, signage, images, videos, sound elements, domain name of the Company, code, etc.) on the Site are trademarks that cannot be used without the express and prior authorization of their holder. Any use of these distinctive signs is therefore prohibited and constitutes trademark infringement, wrongful use of trade names, business names, and domain names, engaging the tort liability of its author.
7.3 Prohibition of use without authorization
Therefore, the User may not reproduce, represent, reissue, redistribute, adapt, translate, and/or transform partially or in full, or transfer any element from the Site to another website without the prior written consent of the Company.
7.4 Sanctions
The User acknowledges and understands that any use contrary to the law or the terms of the CGU may result in civil and/or criminal legal action and the payment of damages.
The use of the Site and the Services grants the User a non-exclusive, non-transferable, and revocable license, limited to accessing and using the Site's features for personal purposes. Any other use, especially commercial or illicit, is strictly prohibited without the prior written consent of the Company.
8. MISCELLANEOUS
8.1 Governing law and jurisdiction
The relationship with the Company is governed by Swiss law. The exclusive jurisdiction for any potential disputes is 1401 Yverdon-les-Bains, Switzerland.
8.2 Translation
In the case of drafting these Terms and Conditions in multiple languages or translation, only the French version will be considered as authoritative.
8.3 Translation – Partial Nullity – Severability – Titles
If one or more provisions of these Terms and Conditions are null or ineffective under current law, this nullity or ineffectiveness will not affect the remainder of the provisions, and the provision that has become null will be replaced by another valid and effective provision that best corresponds to the economic objective of the null or ineffective provision.
8.4 Notification and removal of unlawful content
The Company informs all Site Users that they may notify a claim or objection regarding unlawful elements or content posted on the Site. If the User believes that elements or content posted on the Site are unlawful and/or infringe copyrights they hold, the User must immediately send a notification to the Company via email, detailing all supporting elements of ownership of the rights, as applicable. Once this procedure is followed and after verifying the accuracy of the notification, the Company will make reasonable efforts to remove the unlawful content as soon as possible. It is specified that the Company’s liability cannot be engaged for content on the Site that is modifiable by third parties (e.g., reviews and comments from Users, a healthcare professional’s profile page, etc.).
8.5 Absence of waiver
Unless otherwise stated in these Terms and Conditions, no tolerance, inaction, abstention, omission, or delay by the Company in exercising any of its rights under these Terms will affect such rights or imply a waiver of such rights in the future. On the contrary, said rights will remain fully effective.
9. GOVERNING LAW AND JURISDICTION
9.1 Governing law and court in case of dispute (reference to Swiss law).
The applicable law is Swiss law, and any dispute will be handled by the District Court of Broye and Nord Vaudois in 1401 Yverdon-les-Bains.
In case of disagreement or dispute between the Company and the User regarding the execution or interpretation of these CGUs, the parties agree to attempt to resolve the dispute amicably.
If no agreement is reached, the User has the option of resorting to mediation according to applicable law before taking any legal action.
10. PAYMENT
The Company reserves the right to modify the prices of the Services or discontinue certain Services at any time, at its sole discretion, subject to prior notification of the affected Users. Any price change will not affect ongoing contracts already settled by the User.
The User guarantees that they have the necessary authorizations to use the payment method selected when validating their order. All transactions made on the Site are secured through protocols compliant with PCI-DSS and SSL standards. The Company is not responsible for the consequences of fraudulent use of the payment method by a third party.
10.1 Payment is made in advance, by credit card (Mastercard, Visa, American Express) via an online payment platform.
In addition to credit card payment, payment via TWINT through a phone number is also accepted.
10.2 Until full payment of the sale price, Fiduvaud Sàrl is under no obligation to provide a Service to the User.
10.3 All amounts displayed on the Site are in CHF.
10.4 Refund
No refund is provided by Fiduvaud, except in the case of cancellation at least 24 hours before the online appointment.
Unilaterally, Fiduvaud Sàrl may at any time, at its discretion, cancel the services purchased by refunding the amount paid by the User.
Any promotional offer or discount code offered on the Site is subject to specific conditions such as validity period and scope, defined by the Company. These offers cannot be applied retroactively and are not cumulative with other promotions or discounts.
11. PRIVACY POLICY
11.1 The privacy policy is available HERE.
Contact us:
If you have general questions about the Services or the information we collect about you, or how we use it, contact us:
Name: Fiduvaud Sàrl
Email: info@fiduvaud.ch